Refund Policy

We hope you LOVE your new gear, but we understand that sometimes things just don’t work out! It’s our goal to make the exchange/return process as seamless as possible, which is why we offer a 30-day window for returning items through our super easy self-service returns portal.

Here’s how it works:

• We permit 1 return of items per order within 30 days of delivery. Please allow 7 days to process your items once we receive your return. At this time, there are no returns or exchanges permitted for international orders.
• To be eligible for return, all items MUST be unworn, unwashed and free of any stains, pet hair, deodorant marks, damage and odors (including perfume, cologne, smoke and body odor). All hats MUST be returned in the original box in which they were shipped. If your hat is shipped back to us in a bag or crammed inside of a small box, it will NOT be accepted. If it cannot be resold, it won’t be accepted. We are currently unable to return/exchange items internationally. All sales are final for clearance items, re:do return coverage + package protection, and gift cards.
• While we make every effort to get things right, we are human too, and mistakes can happen. If you received a defective item, the wrong item or are missing something from your order, please reach out to us directly at info@freedomfatigues.com so we can make it right!
• With your $2.98 purchase of re:do return coverage + package protection, we will cover all shipping costs to EXCHANGE your eligible items or return them for STORE CREDIT. Re:do return coverage is NOT extended to Tactilian or Flags of Valor products. Return coverage will NOT apply in the event you select to receive a refund for your covered items, in which case you will be responsible for return shipping costs. We permit 1 covered exchange of eligible items per order within 30 days of delivery with your purchase of re:do return coverage. You may further initiate an additional return of eligible items at your own cost for STORE CREDIT only within the return window of 30 days post delivery.
• Package Protection covers lost and damaged domestic orders. International orders are NOT covered by package protection. A package will be considered "lost" 10 days following the last tracking/status update. If you enter an invalid/incorrect address or if there is an obstacle to delivery which forces the carrier to return the package to us, package protection will not apply. Coverage will also not apply in the event the shipping carrier delivers an order outside of their originally estimated delivery date. Please email info@freedomfatigues.com with any questions and to start a claim.
• If you don’t feel you will need returns coverage and choose not to purchase it but later find yourself needing to make an exchange/return, no worries! You can still return eligible items for store credit or a refund to your original payment method and purchase a discounted shipping label through our returns portal.
• Refunds will be issued once your merchandise is received and processed. Original shipping costs and re:do insurance are non-refundable. We will issue refunds using the original payment method.
• Our Freedom Partners' products (Tactilian and Flags of Valor) may only be returned for store credit or a refund. No exchanges are permitted. Original shipping charges are non-refundable. The customer is responsible for the cost of return shipping. For your convenience, you may purchase your discounted return shipping label via our returns portal here. To be eligible for return, all items must be in new/uninstalled condition and in their original packaging.
  

Still have questions? We're here to help. Send us an email at info@freedomfatigues.com. We answer emails pretty quickly, so if you don't see a reply in your inbox within 2 business days, please check your spam folder.